Instructions for Renters

1) Please be sure you have given your prospective landlord your correct email address.  Each applicant must have his/her own email address in order to complete the required screening.  If you do not have an email address, you can create one for free rather quickly at gmail.com, yahoo.com, or hotmail.com.

2) After your prospective landlord submits his/her request, you will receive an email from SmartScreen/ClearScreening notifying you that the landlord is requesting your information.  If you do not receive this email, please contact your prospective landlord to confirm your email address and ask them to have ClearScreening re-send the request.

3) Click on the link in the email to go to our renter site and complete the landlord’s request for your credit/criminal background information.  If you do not receive the email, or if you prefer, you can go directly to the secure renter site at https://clearscreening.mysmartmove.com/, which is hosted and operated by TransUnion, one of the three major credit bureaus.  If you leave the site after your account is created, you can go back to it using the link above and login using your email address and the password you chose during account creation (see next step).

4) You will be asked to create an account using the email address you provided to the landlord and a password of your choosing.  You will also be required to enter your name, current address, SSN, and Birth date.  This information is not passed on to either ClearScreening or your prospective landlord and is only used to locate your credit file and/or any criminal records.

5) Once you have created your account, you’ll be shown the details of the rental you are being screened for and asked to confirm the request from the landlord for your information by clicking a “Confirm” button.  You’ll also be asked to enter some basic information regarding your income.

6) You’ll then be asked a series of questions about the information contained in your credit file (such as loan or payment amounts and/or previous addresses or employers) in order to verify your identity before the information can be released to your prospective landlord.

7) If for any reason you are unable to complete the online verification satisfactorily, the screen will tell you that will not be able to login and try again for 72 hours.  If this happens, please contact TransUnion directly at 1-866-775-0961 to complete an alternate verification over the phone.  This is the only way to avoid the 72 hour waiting period and, in most cases, should take no longer than 5 minutes to complete.

8) In the rare circumstance that you have little or no credit information on file with TransUnion against which they can verify your identity, they may ask you to send in (via email or fax) two forms of identification, usually a copy of your driver’s license/state id and a utility bill.  Instructions for this will be provided when you contact TransUnion for the phone verification mentioned in the above step.

9) Once TransUnion is able to verify your identity, whether online, over the phone, or by sending in additional documentation, the requested credit and criminal reports will automatically be released to your prospective landlord and they will be notified via email that you have confirmed their request and that they can view your reports within their account.

 

NOTE: Reports provided to landlords through SmartScreen do not contain SSN, Birth Date, or account numbers.  We strive to give landlords the information they need to evaluate Tenants while also protecting the tenants’ sensitive information.  In addition, because you are actively making the request to release your information, the request for your reports made through SmartScreen WILL NOT show up on your credit file as an inquiry and will not affect your credit score.

 

If you have any questions or need any assistance in confirming a landlord’s request for your information, please do not hesitate to contact us at info@clearscreening.com or 949-215-0181.